serviceindicators2004

Service Indicators
2004
Kilkenny Local Authorities

Kilkenny County Council

Kilkenny Borough Council

Agreed combined totals entered nationally

Service Category

Indicator

KCC, KBC, Total

01/01/04 - 31/12/04

H: Housing

Housing

KCC

KBC

Total

H.1

Housing Vacancies

Total no. of dwellings in L.A. Housing stock

1137

503

1640

Overall % of dwellings that are let

97.71

93.84

96.5

Overall % of dwellings that are empty

2.29

6.16

3.5

% of empty dwellings subject to major refurbishment schemes

15.38

41.94

29.8

% of empty dwellings unavailable for letting

100

% of empty dwellings available for letting

H.2

Avg time to Re-let an available dwelling

9 wks

4 wks

6.8 wks

H.3

Total repairs completed as % of no. of valid requests received

H.4

Avg time (days) taken to inform applicants of LA decision on applications for

Shared ownership housing scheme

7.25

n/a

7.25

Housing Loans schemes

22.5

Local authority housing

H.5

Total # travellers accommodated as % of targets set in
LA traveller accommodation program

n/a

R:Roads

Roads

KCC

KBC

Total

Local and Regional roads surface dressed per annum (square meters)

918278

n/a

918278

Percentage of Local and Regional roads surface dressed per annum

n/a

M: Motor Tax

Motor Taxation

KCC

KBC

Total

M.1

% of Motor Tax applications which are dealt with

Over the counter

n/a

By Post

n/a

In other Ways

n/a

M.2

% of Postal applications which are dealt with

n/a

On Same Day (16,311)

78.5

n/a

78.5

On Third Day or Less (3,749)

n/a

On Fifth Day or Less (616)

n/a

Over Five Days (97)

0.5

n/a

0.5

M.3

Public opening hours - average no. of opening hours per week
9.30am -4.00pm Monday to Friday

32.5

n/a

32.5

E: Environmental
Services

Environmental Services

KCC

KBC

Total

Water

E.1

% of River channel which is:

unpolluted

58.68

EPA providing figures

slightly polluted

36.8

EPA providing figures

moderately polluted

4.5

EPA providing figures

seriously polluted

0.02

EPA providing figures

E.2

% drinking water analyses results in compliance with stationary requirements with regards to: (Refers to 2003)

public schemes

97.1

n/a

97.1

private schemes

94.7

n/a

94.7

Fire Service

E.3

Avg.Time, in minutes to Mobilise fire brigades in

Full time Stations

n/a

Part Time Stations

5.9

n/a

5.9

E.4

% attendance at scenes where 1st attendance is at scene

within 10 min.

41.24

n/a

41.24

within 20 min

47.44

n/a

47.44

after 20 min.

11.32

n/a

11.32

E.5

Fire Prevention

total number of fire safety certificate applications received

236

n/a

236

total number of fire safety certificate applications processed

238

n/a

238

Waste Management

E.6

% of houses provided with segregated waste collection KCC

100

E.7

% of household waste recycled KCC+KBC

n/a

E.8

% of hshold waste going to landfill KCC+KBC

n/a

E.9

Category

Bring
Sites

Civic
Sites

Total No.
of faclts

Locations
per 5,000

Tonnage
collected
per 5000

Glass

60.36

Cans

2.7

4.55

Textiles

0.25

5.93

Batteries

4.25

0.73

Oils

0.0625

0.36

Others

0.125

E.10

Litter Prevention and Environmental Enforcement

Litter

Full-time

Part-time

F&P-time
per 5000

number of litter wardens

2, 1, 3

7, 0, 7

0.56, 0.588, 0.64

number of on the spot fines

146, 108

254

number of prosecutions due to non payment of on-the-spot fines

8, 29

number of prosecutions secured

1, 3

% 0f areas within the local authority that are

- unpolluted/Litter free

- slightly polluted

10.54

- moderately polluted

82.99

- significantly polluted

6.47

- grossly polluted

E.11

Environment complaints & Enforcement

pollution cases subject to complaints

682

number investigated and dismissed

545

number of procedures taken

137

E.12

Percentage of Schools participating in environmental campaigns

- primary schools (77)

- secondary schools (17)

P: Planning &
Building Control

Planning and Building Control

P.1

Planning Applications - Decision-Making

Individual House

Housing Development

Other: not Requiring EIA

Other: Requiring EIA

- number of applications determined

789, 14,803

61, 6,67

778, 95,873

7, 1, 8

- % of apps determined within 8 weeks

93.49, 60, 93

100, 40, 90

99.43, 86.67, 98

100, 0, 100

- average time to determine an app where further info is sought (days)

76.43, 73.25, 76.

80.97, 76, 80.84

76.38, 73.65, 76.18

107, 105, 93.38

- % of grants

74.27, 85.71, 74

78.69, 83.3, 79

93.06, 97.89, 94

71.43, 100, 75

- % of refusals

25.73, 14.29, 26

21.31, 16.7, 21

6.94, 2.11, 6

28.57, 0, 25

- % of cases where decision was confirmed by An Brd Pleanala

87.5, 0, 82

72.73, 100, 75

78.26, 66.67, 77

44.44, 0, 40

- % of cases where decision was varied by An Brd Pleanala

0, 0, 0

0, 33.33, 4

33.33, 100, 36

- % of cases where decision reversed by An Brd Pleanala

12.5, 100, 18

27.27, 0, 25

21.74, 0, 19

22.22, 0, 20

P.2

Planning Enforcement

- total number of cases subject to complaints that are investigated

238

253

- total number of cases subject to complaints that are dismissed

- number of enforcement procedures taken through warning letters

- number enforcement procedures taken through enforcement notices

152

157

- number of prosecutions

P.3

Public Opening Hours - ave number of opening hours per week

32.5

P.4

Average time from request for consultation with LA to formal meeting for pre planning (in days)

5.5

P.5

Buildings inspect as % of new buildings notified to local authority

17.4

n/a

17.4

Rev: Revenue Collection

Rev:

Revenue Collection

KCC

KBC

Total

Rev.1

House Rent

Amount collected at end of year as % of amount due

92.3

95.3

93.1

% of Arrears

- (i)4 - 6 weeks old

6.3

3.1

5.5

- (ii)6 -12 weeks old

11.4

12.8

11.8

- (iii) more than 12 weeks

64.3

68.9

65.5

Rev.2

Housing Loans

Amount collected at end of year as % of amount due

91.5

81.4

90.9

% of Arrears

- (i)1 month old

3.4

6.5

- (ii)2 -3 months old

5.9

6.3

5.9

- (iii) more than 3months

78.5

88.6

79.7

Rev.3

Commercial Rates

- amount collected at year end as a % of amount due

98.4

97.6

98.1

Rev.4

Refuse Charges

- % of households paying refuse charges at year end

n/a

100

Rev.5

Non-Domestic Water Charges

- amount collected at year end as a percentage of amount due

76.4

66.2

C: Corporate Issues

Corporate Issues

KCC

KBC

Total

C.1

% working days lost to sickness absence through

- certified Leave

2.62

4.6

2.98

- uncertified Leave

0.47

1.3

0.56

C.2

Expenditure on Training & Development as a % of total payroll costs

6.75

3.3

6.18

L: Library Services

Library Services

KCC

KBC

Total

L.1

Public Opening Hours

- average number of opening hours per week for full-time libraries

33.22

n/a

33.22

- average number of opening hours per week for part-time libraries

19.5

n/a

19.5

L.2

Number of registered library members as a % of local population

21.95

n/a

21.95

L.3

Number of items issued per head of population (county / city wide) for

n/a

(a) Books

3.53

n/a

3.53

(b) Other Items

0.3

n/a

0.3

L.4

Percentage of libraries that offer Internet access to the public

100

n/a

100

L.5

Number of Internet sessions provided per 1000 population

n/a

A&C: Art & Cultural

A&C

Arts and Cultural Services

KCC

KBC

Total

A&C.1

Arts Grants

- number of arts grant allocated

- total value of arts grants allocated per 1,000 of population
(includes Arts Festival, excludes Theatre)

820

2035

975

Rec: Recreational Services

Rec:

Recreational Services

KCC

KBC

Total

Rec.1

Number of children's playgrounds per 1,000 population

- directly provided by the local authority

- facilitated by the local authority

0.0125

Rec.2

Number of visitors to LA facilitated swimming facilities per 1,000 population

n/a

1607

CP: Community Participation & Cooperation

CP:

Community Participation & Cooperation - Your Local Authority

KCC

KBC

Total

CP.1

Percentage of local schools involved in local
Youth Council/ Comhairle na N-Óg (County & City)

n/a