Code of Conduct

Kilkenny County Council Code of Conduct
Kilkenny Local Authorities Code of Conduct

Kilkenny Local Authorities aims to provide a high quality of service, in a safe and secure environment. In order to achieve this, we would ask our customers to note that the following behaviour will not be accepted in any of our facilities. This Code of Conduct has been established for members of the public who use the facilities and services provided by Kilkenny Local Authorities.

Please note that the following behaviour is not acceptable:

Behaviour which is disruptive and interferes with the use and enjoyment of the facility by others.

Harassment of staff or members of the public by use of offensive or inappropriate language.

Use of violence or threat of violence toward staff and/or members of the public.

Malicious damage to and/or theft of Kilkenny Local Authorities property

The use of alcohol and illicit drugs while using Kilkenny Local Authorities premises.

Personal property being left unattended while using Kilkenny Local Authorities facilities.

Smoking is prohibited within Kilkenny Local Authorities premises.

Please refrain from using mobile phones while transacting Council business.
Please help us to encourage the responsible and considerate use of Kilkenny Local Authorities facilities by observing the Code of Conduct.

Kilkenny Local Authorities are committed to delivering the best possible service to you in an effective and caring manner. Our Customer Charter outlines how we will deliver this service. This Charter states that at all times you are entitled to be dealt with in a courteous and considerate manner and with openness and impartiality.

If you feel that the standard of service provided by Kilkenny Local Authorities has failed to meet these requirements, you may wish to make a complaint. You may do this by completing and submitting our Complaint Form [on the Kilkenny Local Authorities website], by contacting our Customer Services Desk or by e-mailing us at info@kilkennycoco.ie.

Complaints should not be anonymous and should be made on the appropriate form.

 

Download

The Customer Charter, Complaint Procedure and Customer Action Plan is available in 2 formats MS Word or Adobe Acrobat:

Download the Customer Charter, Code of Conduct, Complaint Procedure and Customer Action Plan

Word Document (172KB) PDF Document (246KB)



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Kilkenny County Council, County Hall, John Street, Kilkenny R95 A39T
Tel: +353 (0) 56 7794000 | Fax: +353 (0) 56 7794004
Email:
info@kilkennycoco.ie | Emergency outside office hours: 1890 252 654
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