Customer Charter

Kilkenny County Council
Customer Charter
OUR COMMITMENT TO YOU

To deliver high quality services to you in an effective and caring manner.

COURTESY & CONSIDERATION

You are at all times entitled to be served:

Promptly and in a courteous manner
With due regard to privacy and confidentiality
By helpful staff

OPENNESS & IMPARTIALITY

We undertake to:

Deal with you in a fair and open manner
Discuss any aspect of your dealings with us.
Explain how a decision was reached

ACCESS

We endeavour to:

Provide clean, accessible public offices
Facilitate customers who wish to conduct their business through the medium of the Irish language.
Facilitate access for people with disabilities and special needs.

REVIEW

Our services will be continually reviewed and improved upon where necessary.

YOU CAN HELP US TO HELP YOU

By providing full and accurate information
By letting us know when we do something well.
By making comments, complaints or suggestions about the services you receive.

Kilkenny Local Authorities have in place a Complaints Procedure for Customers dissatisfied with the quality of service received. A Copy of same can be obtained at our Customer Services Desk or by e-mailing us at info@kilkennycoco.ie

 


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The Customer Charter, Complaint Procedure and Customer Action Plan is available in 2 formats MS Word or Adobe Acrobat:

Download the Customer Charter, Code of Conduct, Complaint Procedure and Customer Action Plan

Word Document (172KB) PDF Document (246KB)



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Kilkenny County Council, County Hall, John Street, Kilkenny R95 A39T
Tel: +353 (0) 56 7794000 | Fax: +353 (0) 56 7794004
Email:
info@kilkennycoco.ie | Emergency outside office hours: 1890 252 654
Water Queries: 1850 278 278 (Irish Water)
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