Customer Action Plan
Kilkenny County Council
OUR COMMITMENT TO YOU
To deliver high quality services to you in an effective and caring manner.
COURTESY & CONSIDERATION
You are at all times entitled to be served:
Promptly and in a courteous manner
With due regard to privacy and confidentiality
By helpful staff
OPENNESS & IMPARTIALITY
We undertake to:
Deal with you in a fair and open manner
Discuss any aspect of your dealings with us.
Explain how a decision was reached
We endeavour to:
Provide clean, accessible public offices
Facilitate customers who wish to conduct their business through the medium of the Irish language.
Facilitate access for people with disabilities and special needs.
Our services will be continually reviewed and improved upon where necessary.
YOU CAN HELP US TO HELP YOU
By providing full and accurate information
By letting us know when we do something well.
By making comments, complaints or suggestions about the services you receive.
Kilkenny County Council have in place a Complaints Procedure for Customers dissatisfied with the quality of service received. A Copy of same can be obtained at our Customer Services Desk or by e-mailing us at firstname.lastname@example.org
The Customer Charter, Complaint Procedure and Customer Action Plan is available in 2 formats MS Word or Adobe Acrobat:
Download the Customer Charter, Code of Conduct, Complaint Procedure and Customer Action Plan